Warranty
Full warranty is included with every product sold by AudioVideoNation. All warranties are valid and honored by the brand.
- 1–3 years standard coverage depending on product and brand
- Covers manufacturing defects in materials and workmanship
- Direct support; we can help you start a claim
Warranty terms vary by product and brand. Full details are included with your order confirmation and in the product packaging.
Extended Protection
Optional extended warranty plans are available at checkout and for recent purchases. They provide additional peace of mind beyond the standard warranty.
- Up to 5 years total coverage on select items
- Accidental damage protection (drops, spills) on eligible plans
- 24/7 technical support for registered products
Contact us or check your order confirmation to add or inquire about extended protection for your product.
How to File a Warranty Claim
- Contact us — Call (800) 581-6868 or email support@audiovideonation.com with your order number and a brief description of the issue.
- Verify coverage — We’ll confirm your warranty status and eligibility based on purchase date and product.
- Troubleshoot — We may run through quick diagnostic steps to resolve the issue without a return.
- Get a solution — If a repair or replacement is needed, we’ll arrange it with the manufacturer or our service team.
- Resolution — We aim for a fast turnaround; timing depends on the manufacturer’s process.
Keep your order number and proof of purchase handy when contacting us.
What’s Covered
- Manufacturing defects in materials or workmanship
- Component failures during normal use
- Hardware malfunctions not caused by the user
What’s Not Covered
- Physical damage from drops, impacts, or misuse
- Water damage or unauthorized repairs
- Normal wear and tear or cosmetic damage
Contact
For warranty questions or to start a claim:
AudioVideoNation · Support
(800) 581-6868 · support@audiovideonation.com
Mon–Fri: 8am–8pm EST · Sat–Sun: 9am–6pm EST